The Crimson Thesis: Match & Mystery
Player support
Help with gameplay, progression, purchases and technical problems on Android and iOS.
Progress
Gameplay or cloud progression
Restart the game with a stable connection and allow a moment for synchronization. Do not reset the local profile while a cloud save or purchase is still being recovered.
When reporting a problem, include the level, what you expected, what occurred and whether it can be repeated.
Store
Missing or interrupted purchase
Reopen the game while signed into the same Google Play or Apple account and connected to the internet. The game checks pending purchases at startup and restores a validated grant automatically.
Do not immediately buy the same product again. If the platform shows the order as completed but the items remain missing after recovery, contact us with the product, platform, approximate time and the store's order status. Never send payment-card details or a full receipt by email.
Contact
Send a support request
Please include:
- Android or iOS, device model and operating-system version;
- the game version shown in the app or store;
- the affected level, product or feature;
- the approximate date and time of the problem;
- short reproduction steps and a screenshot, when useful.
Or write to support@aguastreagames.com.
Privacy
Data and deletion requests
Privacy requests use a separate process so they can be verified and tracked correctly. VisitPrivacy Choices to change analytics consent or request access to or deletion of player data.